❓ Frequently Asked Questions
Answers to all your questions about ci99
From opening an account and depositing via bKash, to cricket betting and slot bonuses — every question you have about ci99, answered in one place.
ci99 is a popular online gaming platform in Bangladesh offering cricket betting, live casino, slot games and much more. Players new and experienced alike often have many questions. Below we have provided detailed answers to the most frequently asked questions, so you can enjoy gaming on ci99 with confidence and ease.
Account and Registration
Account and Registration
Opening an account at ci99 is very simple. Go to our website, visit the registration page, and enter your name, mobile number and a strong password. Once verification is complete, you can log in as a member. The entire process takes just a few minutes.
No, each person is allowed only one ci99 account. Creating multiple accounts goes against our rules, and if detected, the accounts concerned may be closed. Please follow this rule to ensure a fair playing environment.
Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our 24/7 live chat.
ci99 may request account verification at the time of large withdrawals. This may require a copy of your national identity card or passport. This process keeps your account secure and prevents unauthorised access.
Yes. ci99 is built with a mobile-friendly design, so you can easily log in from any smartphone or tablet browser. Enjoy the full experience without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
ci99 currently accepts deposits through four mobile banking methods — bKash, Nagad, Rocket and Upay. These methods are familiar to all smartphone users in Bangladesh and are highly reliable for instant transactions.
A deposit from bKash to ci99 is generally instant — that is, the balance is added to your account within just a few seconds to a few minutes. Deposits via Nagad, Rocket and Upay are completed just as quickly.
The minimum deposit amount at ci99 is ৳500. This limit applies regardless of whether you use bKash, Nagad, Rocket or Upay. Deposits below this amount cannot be processed.
Withdrawal requests at ci99 are generally processed within 5–30 minutes. The minimum withdrawal amount is ৳500. Once everything is verified, the money goes directly to your bKash, Nagad, Rocket or Upay number.
ci99 itself does not impose any additional charges on deposits or withdrawals. However, the mobile banking service providers (bKash, Nagad, Rocket, Upay) may charge their own transaction fees. See the relevant provider's terms and conditions for details.
To deposit from Nagad, select "Nagad" on the ci99 deposit page. Send money to the indicated number via Nagad and enter the transaction ID on the portal. Your ci99 wallet balance will be updated within a few minutes. The minimum deposit is ৳500.
Games and How to Play
Games and How to Play
At ci99 you can bet on BPL and other cricket matches from Bangladesh and around the world. Go to the cricket section, choose the match you want, browse the markets (match winner, toss, top run-scorer, etc.) and place your bet. Real-time updates are also available in live betting.
Yes, ci99 offers live casino games from world-class providers such as Evolution Gaming and Ezugi. Enjoy live blackjack, roulette, baccarat and other games with real dealers — get the feel of a casino from home.
RTP is the theoretical calculation of what percentage of total bets a game returns to players over the long term. A higher RTP means there is a greater average chance of getting more back. It is a mathematical average, so results in any single session may vary.
ci99 features slot games from world-renowned providers including Pragmatic Play, PG Soft and JILI, which use certified Random Number Generator (RNG) technology. The outcome of every spin is completely random and independent, ensuring fair play.
Aviator by Spribe is a crash-style game. As a plane takes off, the multiplier keeps increasing. If you "cash out" before the plane crashes, you win a prize based on that multiplier. Cashing out at the right time is the key strategy in this game.
All ci99 games run smoothly on mobile browsers — on both Android and iOS. Slots, live casino and cricket betting are all optimised for mobile. Just make sure you have a good internet connection.
Bonuses and Promotions
Bonuses and Promotions
New members at ci99 receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. That means if you deposit ৳1,000, you get an extra ৳1,000 in bonus. This bonus is automatically applied at the time of your first deposit.
The wagering requirement for the ci99 welcome bonus is 10x. This means you can withdraw from the bonus after placing bets totalling 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to wager a total of ৳20,000.
By playing regularly at ci99, you can progress from Bronze to Silver, Gold and the top-tier Platinum level. The weekly cashback increases at each level — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold and 1.2% at Platinum.
Each week you will receive a set percentage of your losing bets back as cashback, based on your VIP level. It is added to your account automatically. Contact our live support for any questions about cashback.
ci99 regularly offers various seasonal and special-occasion promotions, such as special cricket bonuses during BPL, IPL or T20 World Cup tournaments. Check the promotions page regularly or ask in live chat to stay up to date with the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
ci99 uses SSL encryption technology to keep all your personal and financial information secure. Your data is never shared with third parties. See our privacy policy page for more details.
ci99 is for players aged 21 and above only. Opening an account for minors is strictly prohibited. If any discrepancy is found during age verification, the account may be suspended.
Yes, ci99 takes responsible gaming seriously. If you feel that gaming is having a negative impact on your life, you can contact our support team to request a temporary or long-term self-exclusion.
ci99's 24/7 Bengali live chat is the best option for the fastest assistance. You can also email [email protected]. Our support team is ready to answer all kinds of questions day and night.
No, gaming or betting should be enjoyed for entertainment purposes — it should not be considered a reliable source of income. Always bet within your means and decide on a loss limit in advance. Take a break if you go beyond your limits.
For any technical issue, transaction delay or game error, contact ci99's live chat immediately. Having the transaction ID and a screenshot ready will help resolve the issue more quickly.
Still have questions?
Get in touch with support — our Bengali-speaking team is by your side 24 hours a day, 7 days a week.
Get in touch directly
Live Chat
Our Bengali-speaking support agents are available on live chat 24/7 to help you. Use live chat for the fastest resolution.
Email Support
For detailed complaints or enquiries, email us at: [email protected] — the team responds promptly.
Helpful Pages
Find more information on our Terms and Conditions, Privacy Policy and Responsible Gaming pages.