ci99 Terms and Conditions

In these Terms, the following words and phrases have the meanings set out below:

• "ci99" or "we" or "platform" refers to the ci99 online gaming service and its associated domain ci99.cam.
• "User" or "you" refers to any person who has registered with ci99 or is using the service.
• "Account" refers to the personal account registered with ci99 through which the service is accessed.
• "Service" refers to all gaming, betting, live casino, and other entertainment activities available on the ci99 platform.
• "Bonus" refers to promotional rewards, free spins, or any other benefits offered by ci99.
• "Funds" or "balance" refers to real money held in your account, in Bangladeshi Taka (BDT).
• "Wagering Requirement" refers to the condition of spending a specified amount on bets before bonus funds can be withdrawn.

The following eligibility conditions must be met to open an account and use services on ci99:

• You must be at least 21 years old. This platform is only for those aged 21 or above.
• You must be a resident of Bangladesh or a country where online gaming is legally permitted.
• You are mentally capable and able to make your own decisions.
• You have not previously been banned from ci99 for any reason.
• You are aware that online gaming carries financial risk and you accept that risk.

ci99 reserves the right to carry out age verification at any time. Providing false information will result in immediate account closure and deposited funds may be forfeited.

3.1 One Person, One Account

Each person may open only one ci99 account. Creating multiple accounts for the same person is strictly prohibited. If this rule is violated, all accounts will be closed and all bonuses will be considered void.

3.2 Providing Accurate Information

You must provide complete, accurate, and up-to-date information at the time of registration. It is your responsibility to update your account if any of the provided details change.

3.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. No third party may be permitted to access your account. Any unauthorized access must be reported immediately to [email protected].

By using the ci99 platform, you accept the following responsibilities:

• Complying with all applicable local laws and regulations.
• Betting only with your own funds — refraining from gambling with borrowed money.
• Keeping control of your gaming-related spending and staying within affordable limits.
• Treating other users with respect.
• Reporting any technical errors or vulnerabilities to ci99 immediately and refraining from exploiting them yourself.
• Submitting required documents for identity verification (KYC) in a timely manner.

5.1 Welcome Bonus

ci99 offers new members a 100% first deposit bonus of up to ৳5,000. The minimum first deposit to claim this bonus is ৳500.

5.2 Wagering Requirement

A 10x wagering requirement applies to the welcome bonus. This means that to withdraw bonus funds, you must wager an amount equal to 10 times the combined total of the deposit and the bonus.

5.3 Other Promotional Terms

• Each bonus offer has its own specific terms, which are clearly communicated at the time the offer is announced.
• A bonus offer cannot be used more than once.
• Bonus funds cannot be directly transferred to another person.
• ci99 reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If bonus abuse is suspected, ci99 may place the bonus on hold pending verification.

6.1 Deposit Methods and Limits

ci99 currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500.

6.2 Withdrawal Methods and Timeframe

The same payment method used for deposits is used for withdrawals. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5–30 minutes.

6.3 Withdrawal Terms

• Identity verification may be required before a withdrawal can be processed.
• If there is an active bonus on the account, withdrawals may be restricted until the wagering requirement has been completed.
• If money laundering or fraud is suspected, ci99 may place the withdrawal on hold and conduct an investigation.
• If a withdrawal cannot be made through the original deposit method, it may be processed through an alternative verified method.

All games on the ci99 platform are conducted under fair play principles. The following general gaming rules apply to everyone:

• Each game has its own rules, which should be read before starting.
• If a game is interrupted due to a technical error, ci99 will determine the outcome in accordance with the relevant rules.
• ci99's system records are considered final in determining game outcomes.
• If suspicious betting patterns (such as arbitrage betting or bonus abuse) are detected, ci99 may void the relevant bets.
• In live casino games, the decision of the dealer or host is final.

7.1 VIP Program

The ci99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Tier upgrades are based on regular gaming activity, and higher tiers come with additional benefits including weekly cashback. ci99's decision is final in determining VIP benefits.

The following activities are strictly prohibited on the ci99 platform:

• Creating multiple accounts or using another person's account.
• Placing artificial bets for the purpose of claiming bonus benefits ("bonus hunting").
• Placing bets using any software, bots, or automated methods.
• Attempting to hack or gain unauthorized access to the gaming system.
• Colluding with or engaging in coordinated fraud with other users.
• Conducting money laundering or illegal financial activities.
• Using a false identity or providing misleading information.
• Impersonating ci99 staff.

If any of the above violations are proven, the relevant account will be closed immediately and all balances and bonuses may be forfeited. Law enforcement authorities will be notified if necessary.

9.1 ci99's Rights

ci99 may suspend or close an account without prior notice in the following circumstances:

• If a breach of the Terms is detected.
• If fraud or illegal activity is suspected.
• If age verification fails.
• If the account has been inactive for an extended period.
• To fulfill regulatory requirements.

9.2 Voluntary Account Closure

You may close your account at any time by contacting our support team. You should withdraw your balance before closing the account. In the case of voluntary closure, the balance will be returned, but any bonus funds will be cancelled.

ci99 takes the protection of your personal information seriously. We keep all data secure using SSL encryption technology.

• We do not sell your personal information to third parties.
• Data is processed only for the purpose of providing services and meeting legal obligations.
• Information may be disclosed in response to a lawful request from law enforcement authorities.
• For more details, please read our Privacy Policy.

ci99 will not be liable for the following:

• Disruption to gameplay caused by loss of internet connection.
• Compatibility issues with your device or browser.
• Delays or errors on the part of third-party payment providers.
• Force majeure events (natural disasters, cyber attacks, government directives, etc.).
• Disclosure of your account information to a third party, provided ci99's system security has been maintained.

ci99's maximum liability in any case will not exceed the actual funds held in your account.

ci99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes via email or a notice on the site.

Continuing to use the site after any changes will be considered acceptance of the new terms and conditions. It is therefore recommended that you review this page regularly.

12.1 Legal Dispute Resolution

Any dispute arising from these terms and conditions will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the dispute will be settled through arbitration. For assistance with any legal matter, contact us at: [email protected]