ci99 Privacy Policy

ci99 is a trusted online gaming platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This Privacy Policy ("Policy") describes how ci99 collects, uses, discloses, and protects your personal information.

By using this website (ci99.cam) or registering for our services, you are considered to have consented to the terms described in this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

This policy applies to all ci99 services, websites, mobile applications (where applicable), and other digital platforms through which you interact with us.

ci99 collects various types of information to provide its services. This information comes from two main sources: what you provide directly and what our systems collect automatically.

1.1 Information You Provide

When creating an account and using our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and account password
• Mobile number (for OTP verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• National ID card or passport details (for identity verification where applicable)
• Transaction history and amounts

1.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and language settings
• Pages visited, links clicked, and session duration
• Information collected from cookies and similar tracking technologies
• Referral source and traffic data

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay) or identity verification service providers. This information is used solely to ensure the security of your account.

ci99 uses the information collected for the following purposes. We never use your information outside of these purposes.

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing gaming sessions and recording results
• Issuing bonuses and rewards
• Managing the VIP program

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing financial fraud and money laundering
• Identifying multiple accounts
• Preventing minors from using the platform (21+ age verification)

2.3 Customer Support

• Providing 24/7 live chat support
• Resolving issues via email
• Sending necessary account-related notifications

2.4 Legal Compliance

To comply with applicable laws, regulations, or directives from regulatory authorities, we may be required to retain and disclose your information in certain circumstances.

The ci99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform function more effectively.

3.1 Essential Cookies

These cookies are essential for the platform to operate. They are used to maintain login sessions, carry out security checks, and ensure core functionality. Disabling these cookies may cause the platform to not function properly.

3.2 Functionality Cookies

These cookies help remember your preferences such as language selection and display settings, and improve your user experience.

3.3 Analytics Cookies

These cookies help us understand how users interact with the platform. We use this information to improve the quality of our services. Data from these cookies is analyzed in aggregate and is not linked to individual users.

3.4 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect some important features of the ci99 platform.

ci99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted third-party service providers who help us operate our services. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are given access only to the information necessary to perform their specific functions and are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

If required by law, court order, or directive from a government authority, ci99 may disclose your information to meet applicable legal obligations. In such cases, we will make reasonable efforts to notify you in advance where legally permitted.

4.3 Business Transfers

If ci99 is involved in a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, we will notify you in advance via email and through a prominent notice on the website.

4.4 Disclosure with Consent

Outside the circumstances described above, ci99 will not share your personal information with any third party without your explicit consent.

ci99 has implemented industry-standard technical and organizational measures to protect your personal information. Our security framework consists of the following elements:

5.1 Technical Security

• SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
• Sensitive data stored with 256-bit AES encryption
• Regular security audits and penetration testing
• Firewall and intrusion detection systems
• Two-Factor Authentication option

5.2 Organizational Measures

• Only authorized personnel have access to user information
• Regular privacy and security training for staff
• Data access logs recorded and reviewed regularly
• Strict confidentiality agreements with third-party partners

5.3 Acknowledgment of Limitations

Although we make every effort to protect your information, no data transmission over the internet or electronic storage system is 100% secure. We follow industry best practices to keep your information protected.

ci99 retains your personal information only for as long as necessary to fulfill the purposes described in this policy.

6.1 Account Information

Your core account information is retained for the entire period your account remains active. Even after account closure, certain information may be retained for a specified period for legal, regulatory, or business reasons.

6.2 Transaction Information

Records related to financial transactions are retained for the period required by applicable legal requirements. This information is important for dispute resolution, fraud prevention, and legal compliance.

6.3 Cookie and Session Information

Session cookies are deleted when you close your browser. Persistent cookies are retained until their expiry date or until you manually delete them.

ci99 believes you should have full control over your personal information. To that end, we provide you with the following rights:

7.1 Right to Access

You may contact us at any time to find out what information we hold about you. We will present this information to you within a reasonable timeframe.

7.2 Right to Correction

If any information stored in your account appears to be incorrect or incomplete, you may contact us to request a correction. We will apply the correction as soon as possible.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. Please note that due to legal obligations, it may not be possible for us to completely delete some information.

7.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional emails or notifications at any time. Opting out of essential account-related notifications (transaction confirmations, security alerts) is not possible, as these are an indispensable part of the service.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, email [email protected] or contact our 24/7 live chat. After verifying your identity, we will process your request as soon as possible.

ci99 is operated for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow strict procedures for age verification. Date of birth is verified at registration, and identity confirmation documents may be requested in cases of doubt.

If we become aware that information from a person under 21 has been collected, we will immediately delete that information and close the associated account. For any concerns about this, contact [email protected].

ci99 is an international platform and our servers may be located in various countries. This means your information may be processed or stored outside the country where you reside.

Regardless of where your information is processed, we maintain the protection standards described in this privacy policy. Necessary contractual safeguards are ensured for international data transfers.

By using ci99's services, you are considered to have consented to this international transfer of data.

ci99 may update this privacy policy from time to time. For significant changes to the policy, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

If you continue to use our platform after a revised policy is published, you will be considered to have consented to the revised policy. We therefore encourage you to visit this page regularly.

If you do not agree with the updated policy, we offer you the option to close your account. Please contact our support team to learn how to close your account.