ci99 Responsible Gaming — Your Safety Is Our Priority
ci99 believes gambling should be a healthy part of entertainment. We support you with the right tools and information so that playing always stays enjoyable.
Our Core Principles
At ci99, responsible gambling is not just a policy — it sits at the heart of every service we offer. We want every user to enjoy games consciously and with pleasure.
Entertainment Is the Goal
Playing at ci99 means fun and excitement — not a guaranteed source of income. Always treat gambling as entertainment and take wins and losses in stride.
Set a Budget
Decide on a specific budget before you play — one you can afford to lose. Never gamble with borrowed money or funds meant for essential expenses.
Manage Your Time
Take regular breaks instead of playing for long stretches. Setting a time limit on your play helps you maintain a balanced lifestyle.
Do Not Chase Losses
Do not place more bets to try to recover money you have lost. This is a common sign of problematic gambling.
Stay in Control of Your Emotions
Avoid playing when you are angry, depressed, or under the influence of substances. Playing with a calm mind and in good health is best.
Family and Loved Ones
Let your family and friends know about your gambling habits. Keeping things transparent is key to healthy relationships and a healthy lifestyle.
Protection Tools for You
ci99 provides several effective tools to help you stay in full control of your play. By using these features, you can gamble responsibly.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 24 hours.
Time-Out
Take a temporary break from 1 day up to 6 weeks. During this time your account remains active but your gaming access is suspended.
Self-Exclusion
Deactivate your account for 6 months to 5 years, or permanently. Once self-exclusion is active, it cannot be cancelled before the period ends.
Loss Limit
Set a cap on how much money you can lose within a given period. Once the limit is reached, play stops automatically.
Reality Check
A notification will appear at set intervals to remind you how long you have been playing and how much you have won or lost.
Activity History
View a detailed history of all your deposits, withdrawals, and gaming activity. This is very important for transparency and financial awareness.
How to Contact Us to Activate a Tool
To enable or change any of the protection tools above, get support in Bengali via our 24/7 live chat or email us at [email protected]. Our trained team is always here for you.
Warning Signs of Problematic Gambling
Do not ignore any of the signs below if you notice them in yourself. Getting help in time keeps the problem from growing.
Remember: Noticing the signs above is not a sign of weakness — it is the right time to ask for help. Chat with us in Bengali via ci99's 24/7 live chat or reach us by email.
Steps to Get Help
If you are experiencing a problem, follow the steps below. Each step will help you regain control.
Acknowledge It
Admitting the problem to yourself is the most important first step. Assess yourself honestly.
Pause Your Play
Contact live chat to request a time-out or self-exclusion.
Tell Your Family
Talk to a trusted family member or friend. Their support will make you stronger.
Seek Professional Help
Reach out to a mental health professional or counsellor. This is a brave and wise decision.
Reset Your Deposit Limit
When you return, set strict limits and play with a financial plan in place.
24/7 Live Chat Support
ci99's trained support team is available in Bengali around the clock. For any issue, at any time — day or night — we will respond.
Contact by Email
Email us for any request or question related to responsible gambling. We respond promptly.
Our Commitment
ci99 processes all responsible gambling requests confidentially and very promptly. Requests for self-exclusion or limit-setting are never refused.
Advice for Parents
Device Protection
Use a password on your mobile or computer so children cannot access your account. Always make sure you are logged out of the ci99 app or browser.
Talk to Your Children
Have open conversations with children and teenagers about the risks of gambling. Make sure they know that platforms like ci99 are for adults only.
Parental Controls
Use parental control software on your devices. It is effective at keeping children away from online gambling sites.
Raise Awareness
Educate yourself about gambling risks and responsible gambling principles, and make sure other family members are informed too.
Financial Limits and Transactions
As part of responsible gambling at ci99, we maintain a transparent financial policy:
- Minimum deposit: ৳500 (per method)
- Minimum withdrawal: ৳500
- Withdrawal time: within 5–30 minutes
- Payment methods: bKash, Nagad, Rocket, Upay
- All transactions are secured with SSL encryption
Set a realistic budget before you play and stick to it. Remember — wins and losses happen equally in gambling; there is no guaranteed path to income.
Healthy Budgeting Tips
Allocate only a small portion of your monthly entertainment budget to gambling.
Make your decision before you deposit — play with a clear head.
Set aside a portion of your winnings — do not put it all back on bets.
Review your monthly activity history and analyse your patterns.
Frequently Asked Questions
ci99 – Play with joy, play responsibly
Set your limits, stay aware, and enjoy your favourite games. Whenever you need support, we are always here.